Refund and Returns Policy
Effective Date: September 23, 2026
At Shipco Mart, we want our customers to have a positive shopping experience. We carefully process and inspect orders before shipment. If you experience a genuine problem with your order, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
Return Eligibility
We accept returns only when there is a proven issue with the product, such as receiving a damaged, defective, incorrect, or materially different item from what was ordered. Return requests must be submitted within 15 days of delivery.
To be eligible for a return, the product must generally be unused, unopened, and in its original condition and packaging, unless the issue itself prevents the product from meeting these requirements.
Due to health, hygiene, safety, and regulatory considerations, certain healthcare, personal-care, pharmaceutical, incontinence, nutrition, feeding, infection-prevention, and other sensitive products may not be eligible for return once opened or used, except where required by applicable law.
Return Request
Before sending any product back, please contact our customer service team and provide your order number, a description of the issue, and clear photographs or other evidence when requested. We may require additional information to verify the problem.
Do not return a product without receiving return instructions from our customer service team. Unauthorized returns may not be accepted.
Refunds
If your return is approved and the returned product is received and inspected, we will determine whether the reported issue is confirmed. If the return qualifies for a refund, the refund will be processed through the applicable payment method, subject to payment-provider processing times.
We do not issue refunds before the returned product has been received and inspected, except where required by applicable law.
Original shipping charges may not be refundable unless the return is due to an error on our part, a defective product, or another circumstance where a refund is required by applicable law.
Non-Returnable Items
Products that have been opened, used, altered, damaged after delivery, or returned without the required documentation may not qualify for a return. Certain health, hygiene, pharmaceutical, personal-care, and other sensitive products may also be non-returnable due to their nature.
Contact Us
For return or refund assistance, please contact Shipco Mart through the contact information provided on Shipcomart.com. Please include your order number and details of the issue so that we can review your request efficiently.